Terms of service

These Terms of Service apply to your use of the Kookie of London website and to any purchases made through our online shop.

Please review and adapt this draft before publishing. This template is for general ecommerce setup purposes and is not legal advice.

1. About Us

Kookie of London is a clothing shop based in the United Kingdom.

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, or misuse the website or its services.

You must not attempt to gain unauthorised access to our website, customer accounts, payment systems, or any connected systems.

3. Product Information

We aim to display product information, prices, images, colours, sizes, descriptions, and availability as accurately as possible.

However, product colours may appear differently depending on your device screen, and product availability may change without notice.

Please check product details carefully before placing an order.

4. Orders

When you place an order on our website, you are making an offer to buy the selected item or items.

We may accept or reject an order for reasons including payment issues, stock availability, suspected fraud, pricing or product errors, or delivery restrictions.

Your order is not confirmed until you receive an order confirmation from us.

5. Prices and Currency

All prices are shown in GBP (£), unless stated otherwise.

We may update prices at any time. Price changes will not affect orders that have already been confirmed, except where there has been an obvious pricing error.

[Insert VAT number if applicable]

6. Payments

Payments are processed through Shopify Payments. Accepted payment methods may include credit cards, Google Pay, Apple Pay, Klarna, and other payment methods available through Shopify Payments.

By placing an order, you confirm that the payment details you provide are valid and that you are authorised to use the selected payment method.

We do not store your full payment card details on our own systems.

7. Shipping

We currently ship within the United Kingdom only. International shipping is not offered.

Kookie of London offers free UK shipping.

  • Shipping country: United Kingdom only
  • Shipping cost: Free shipping
  • Order processing time: 1–3 business days
  • Transit time: 3–5 business days
  • Total estimated delivery time: 4–8 business days

Delivery times are estimates and may be affected by courier delays, public holidays, busy periods, or circumstances outside our control.

8. Returns and Refunds

We offer free returns within 30 days. Returns are accepted by mail only, and customers must print the return label before sending the item back.

Refunds are processed within 5 business days after the returned item is received and approved.

Unless we confirm a different return address, returns should be sent to:

Kookie of London
24 Upper Tachbrook St
Pimlico
London
SW1V 1SW
United Kingdom

Please read our Refund & Returns Policy for full return instructions and eligibility requirements.

9. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at contact@kookieoflondon.shop.

Please include your order number and clear photos of the issue so we can review it and help resolve the matter.

10. Promotions and Discount Codes

Any promotions, discount codes, or offers are subject to the terms shown at the time of the promotion.

Promotions may be changed or withdrawn at any time unless otherwise stated.

11. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure and for all activity under your account.

Please contact us if you believe your account has been accessed without permission.

12. Intellectual Property

All website content, including text, images, graphics, logos, product photos, layout, and design, belongs to Kookie of London or our content suppliers unless stated otherwise.

You must not copy, reproduce, distribute, or use our website content without permission, except for personal, non-commercial use.

13. Third-Party Services

Our website may use third-party services, including Shopify, Shopify Payments, delivery providers, analytics providers, advertising platforms, and other tools needed to operate our shop.

These third-party services may have their own terms and privacy policies.

14. Website Availability

We aim to keep our website available and working properly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

We may update, suspend, or remove parts of the website at any time.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

To the fullest extent permitted by law, Kookie of London will not be liable for indirect or consequential losses arising from your use of our website or products.

16. Your Consumer Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under applicable UK consumer law.

17. Privacy

We handle personal information in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

18. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring a claim in another UK jurisdiction.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: