Shipping policy

This Shipping Policy explains how Kookie of London handles delivery for orders placed through our website.

Please review and adapt this draft before publishing. This template is for general ecommerce setup purposes and is not legal advice.

Shipping Locations

Kookie of London currently ships within the United Kingdom only.

International shipping is not currently offered.

Shipping Cost

We offer free shipping on orders delivered within the United Kingdom.

  • Shipping country: United Kingdom only
  • Shipping cost: Free shipping
  • International shipping: Not offered

Order Processing Time

Orders are usually processed within 1–3 business days after your order is placed.

Business days are Tuesday to Saturday, excluding Sundays, Mondays, and UK public holidays.

Transit Time

After your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Total Estimated Delivery Time

The total estimated delivery time is 4–8 business days.

  • Order processing time: 1–3 business days
  • Transit time: 3–5 business days
  • Total estimated delivery time: 4–8 business days

Order Confirmation

After you place an order, you should receive an order confirmation email using the email address provided at checkout.

Please check your order details carefully and contact us as soon as possible if any information is incorrect.

Dispatch and Delivery

Once your order has been dispatched, delivery will be made to the shipping address provided at checkout.

Please ensure your delivery address is complete and accurate before placing your order. Kookie of London is not responsible for delays caused by incorrect or incomplete delivery details provided by the customer.

Delivery Delays

Delivery times are estimates and may be affected by courier delays, weather conditions, busy periods, public holidays, or other circumstances outside our control.

If your order has not arrived within the estimated delivery time, please contact us so we can help review the issue.

Missing or Lost Orders

If you believe your order is missing or lost, please contact us using the details below and include your order number.

We will review the issue and help you with the next steps.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at contact@kookieoflondon.shop.

Please include your order number and clear photos of the issue so we can review it and help resolve the matter.

Returns

We offer free returns within 30 days. Returns are accepted by mail only, and customers must print the return label before sending the item back.

Refunds are processed within 5 business days after the returned item is received and approved.

Please see our Refund & Returns Policy for full details.

Contact Us

If you have any questions about shipping or delivery, please contact us: