Payment Policy

This Payment Policy explains how payments are accepted and processed for orders placed with Kookie of London.

Please review and adapt this draft before publishing. This template is for general ecommerce setup purposes and is not legal advice.

Accepted Payment Methods

Kookie of London accepts payments through Shopify Payments. Available payment methods may include:

  • Credit cards
  • Debit cards
  • Google Pay
  • Apple Pay
  • Klarna
  • Other payment methods available through Shopify Payments

The payment methods shown at checkout may vary depending on your device, location, card issuer, and Shopify Payments availability.

Currency

All prices on our website are shown in GBP (£), unless stated otherwise.

Payment will be charged in GBP (£) at checkout.

Payment Processing

Payments are processed securely through Shopify Payments and supported payment partners. When you place an order, your payment method will be charged according to the checkout confirmation.

We do not store your full credit or debit card details on our own systems.

Order Confirmation

After placing an order, you should receive an order confirmation email using the email address provided at checkout.

Your order is not confirmed until payment has been authorised and an order confirmation has been sent.

Payment Authorisation

By placing an order, you confirm that:

  • The payment information provided is accurate and complete
  • You are authorised to use the selected payment method
  • You have sufficient funds or credit available to complete the purchase

Failed or Declined Payments

If your payment is declined, your order may not be completed or confirmed. Please check your payment details, contact your card issuer or payment provider, or try another available payment method.

Kookie of London is not responsible for delays caused by declined payments, payment authorisation issues, or payment provider checks.

Fraud Prevention and Security Checks

For customer protection and fraud prevention, orders may be subject to security checks by Shopify Payments, payment providers, card issuers, or our ecommerce platform.

We may contact you if additional information is needed to verify an order. We may cancel or refuse an order where payment cannot be verified or where fraudulent activity is suspected.

Klarna and Buy Now Pay Later Options

If Klarna or another buy now pay later option is available at checkout, the payment agreement is between you and the relevant payment provider.

Please review the provider’s terms, repayment schedule, eligibility requirements, and fees before selecting this payment method.

Pricing Errors

We aim to ensure that all prices are accurate. If an obvious pricing error occurs, we may cancel the order, contact you for instructions, or offer the item at the correct price.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are processed within 5 business days after the returned item is received and approved. Your bank, card issuer, or payment provider may take additional time to make the funds available in your account.

Please see our Refund & Returns Policy for full details about returns and refunds.

Taxes

Prices may include applicable taxes where required by law.

[Insert VAT number if applicable]

Payment Security

Our checkout is designed to protect your payment information using secure payment processing through Shopify Payments and supported payment providers.

Please make sure you are using our official website before entering payment details: https://kookieoflondon.shop.

Contact Us

If you have any questions about payments, billing, or a payment issue with your order, please contact us: