Privacy policy

This Privacy Policy explains how Kookie of London collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.

Please review and adapt this draft before publishing. This template is for general ecommerce setup purposes and is not legal advice.

Who We Are

Kookie of London is a clothing shop based in the United Kingdom.

Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, subscribe to marketing, or interact with our services.

The information we collect may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment and transaction information
  • Customer service messages
  • Website usage information, such as device, browser, IP address, and pages visited

How We Use Your Information

We use your personal information to provide and improve our services, including to:

  • Process and fulfil your orders
  • Arrange UK delivery and returns
  • Contact you about your order or enquiry
  • Process refunds and returns
  • Provide customer support
  • Operate and improve our website
  • Prevent fraud and protect our business
  • Meet legal, tax, accounting, and regulatory requirements
  • Send marketing communications where permitted by law or where you have given consent

Payments

Payments on our website are processed through Shopify Payments and payment methods available through Shopify Payments, which may include credit cards, Google Pay, Apple Pay, Klarna, and other supported payment methods.

We do not store your full payment card details on our own systems. Payment information is handled securely by our payment provider and relevant payment networks.

Shipping and Returns

We use the personal information you provide to process UK orders, arrange delivery, manage free 30-day mail returns, and process refunds where applicable.

Our shipping is currently available within the United Kingdom only. International shipping is not offered.

Marketing Communications

If you choose to receive marketing from us, we may use your email address or contact details to send updates, offers, or product information.

You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us at contact@kookieoflondon.shop.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember your preferences, analyse website performance, support checkout, and provide relevant advertising or measurement.

You can control cookies through your browser settings. Some cookies may be necessary for the website and checkout to work properly.

Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

  • Website and ecommerce platform providers, including Shopify
  • Payment processors, including Shopify Payments
  • Delivery and returns service providers
  • Email and customer support service providers
  • Analytics, advertising, and marketing service providers
  • Professional advisers, regulators, or authorities where required by law

We do not sell your personal information.

Google Services and Advertising

We may use Google services, including Google Merchant Center, Google Analytics, Google Ads, or related Google tools, to help list products, measure website performance, and advertise our products.

These services may use cookies or similar technologies to collect information about website visits and interactions. You can manage your Google advertising preferences through your Google account settings.

Legal Bases for Processing

Where UK data protection law applies, we process personal information using one or more lawful bases, including:

  • To perform a contract with you, such as processing and delivering your order
  • To comply with legal obligations
  • For our legitimate business interests, such as operating our website, preventing fraud, and improving our services
  • With your consent, such as for certain marketing or cookie uses where consent is required

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal, tax, accounting, fraud prevention, and business record requirements.

International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards should be used where required by applicable data protection law.

Your Rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
  • Complain to a data protection authority

To exercise your rights, please contact us at contact@kookieoflondon.shop.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, system, or online transmission is completely secure.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by law.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: